MegaCare: a digital workbench for repairs and technical service
A digital workbench for repair and maintenance teams — work orders, RMAs, parts and technicians synced in real time, connected to Sage 50c.
Sector: Repairs and technical service
The challenge: repairs on paper and technicians out of sync
A technical service company handles dozens of repairs in parallel, with several technicians working at the same time. Without a shared digital workbench, work orders lived on paper and in Excel sheets — when a customer called about their equipment, nobody knew its real status.
Lost RMAs, parts ordered and forgotten, two technicians picking up the same job. And invoicing was still transcribed by hand into the accounting system, duplicating work and introducing errors.
The solution: a digital repair workbench linked to Sage 50c
We built a digital workbench where the entire repair operation runs in real time, with a direct link to Sage 50c and instant sync between every technician.
A workbench synced in real time. Terminal-to-terminal sync via WebSocket — when one technician updates a repair, every other workbench sees the change in seconds, without reloading the page.
Complete RMA management. Supplier returns with tracking of approvals, costs and statuses. Each defective part is documented from the day it arrives to the day it leaves.
AI article search. A semantic engine powered by Google Gemini finds parts by approximate description, without knowing Sage's exact code.
Barcode labels. A built-in label designer that generates barcodes and QR codes for parts, loaned equipment and materials, ready to print.
Sage 50c integration. Two-way sync with the ERP — invoices, clients and articles aligned between the workshop and accounting, with no double entry.
Calendar, schedules and cash closing. Technician calendar, schedules and holidays, daily cash closing and productivity analytics, in one system with role-based permissions.
Results: every repair's status visible in real time
Full visibility. Customers get an immediate answer about any repair, because every technician sees the same data in real time.
No duplicated work. Real-time sync stops two technicians from picking up the same job or ordering the same part twice.
No double entry. The Sage 50c integration removed the manual transcription of invoices and clients between the workshop and the accounting system.
Questions about the MegaCare case
The workbenches sync via WebSocket: when one technician updates a repair, everyone else sees the change in seconds.
Yes, to Sage 50c, both ways — invoices, clients and articles stay aligned between the workshop and accounting.
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