Opiniões Infinitas: appointments and automatic reminders for a clinic
An appointment and patient management system that professionalised a health clinic's operation — with a visual calendar, automatic reminders and complete booking management.
Sector: Health and wellness
The challenge: paper bookings and missed appointments
A health and wellness clinic managed its appointments the traditional way — notebooks, phone calls and manual reminders. Patients forgot appointments, reception spent hours on the phone confirming bookings, and managing several professionals with different schedules was a daily puzzle.
The clinic needed a system that automated bookings, sent automatic reminders and showed each professional's availability — simple, and without extensive training for the team.
The solution: an appointment calendar with SMS and email reminders
We built a booking system with a visual calendar, professional management and automatic communication with patients.
Full visual calendar. An interactive calendar with six views — day, week, month, agenda, multi-month and list.
Appointments by status. Each appointment with its status — scheduled, confirmed, cancelled or completed — and colour coding to spot it at once.
Recurring appointments. Weekly, fortnightly, monthly or quarterly appointments, created automatically.
SMS and email reminders. Configurable automatic reminders by SMS (MEO SMS Express) and email, to reduce no-shows.
Patient and professional profiles. Patients and professionals with contacts, history and role-based permissions (patient, doctor, admin).
Light and dark theme. An interface with light and dark themes, comfortable in any working environment.
Results: fewer no-shows and less time on the phone
Fewer no-shows. Automatic SMS and email reminders reduced unannounced absences.
Bookings in the calendar, not on the phone. Appointments are booked straight into the calendar and reminders go out on their own, with no calls to confirm each booking.
The whole schedule in view. Every professional and their availability in a single calendar, with no scheduling conflicts.
Questions about the Opiniões Infinitas case
They are automatic and configurable, by SMS (MEO SMS Express) and by email.
Yes — weekly, fortnightly, monthly or quarterly, created automatically.
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